Reporting maintenance via the QR code is one of the most popular choices for tenants.
During your onboarding with Bricks + Agent, we will create for you branded flyers for your tenants which contain your unique QR code. Once a tenant scans the QR code, they will be presented with the screen below;
Here they are able to;
Log their maintenance request
Track their issue
Check their rental status
View your Q & A
Change the language accordingly
There is also an owner login for your owners who would like to approve pending maintenance.
In the video above we will show you what it looks like when a tenant goes through the steps to log a maintenance request.
Track My Issue
When the tenant clicks on 'Track My Issue' they are presented with the screen below;
They will not be able to make any edits to already submitted maintenance & will simply be able to view and track them.
Check Rental Status
When the tenant clicks on 'Check Rental Status' they are presented with the screen below; This information is as per the data sync from your CRM.
Q & A
When the tenant clicks on 'Q & A' they are presented with the screen below; here they will see the questions & answers you have setup under Omni Channel Settings > Q & A Settings.
Note, you can set up general, property & maintenance specific Q & A. If you do not wish to have this displayed on your QR code, you can hide it under Chatbot Settings.
