Summary
Learn how to manage page count settings in Invoice Automate and prevent page count exceeded issues.
This article covers:
About page count exceeded issues
Invoice Automate checks a predefined number of pages when extracting invoice data. If an uploaded invoice contains more pages than your configured limit, the system flags it with a Page Count Exceeded and a red error tag when you preview it.
Note: This feature is not available for users of Invoice Automate Lite. Please contact your account manager for assistance and information regarding an upgrade to Invoice Automate Premium.
How invoice page scanning works
Invoice Automate automatically reads the first two pages of any uploaded invoice by default.
If all relevant invoice details (supplier, invoice number, total, dates) appear on those first two pages, the invoice will process successfully, even if the file contains more pages.
Note: Only the selected number of pages is scanned, but the full invoice remains visible in the preview.
Update the invoice page scanning limit
Adjust your scanning limit when you regularly receive invoices longer than two pages (e.g., utilities, consumption-based invoices, multi-site summaries).
Open Invoice Automate > Go to: Settings in the left menu
Select General Settings
Find the field Number of pages for invoice scanning
The default is 2 pages
Enter the number of pages IA should scan (e.g., 4 or 6)
Click Save
Tip: Increase this number only if necessary, as this affects all invoices. Scanning more pages may increase processing time.
Identify an invoice with a page count exceeded issue
Invoices exceeding your scanning limit appear under Invoices with Issues.
Open the Invoices that have Issues panel from the dashboard
Page Count Exceeded appears on the left navigation bar and in the invoice preview
Scroll the preview to confirm the invoice page total (e.g., Page 1 of 4)
Resolve a page count exceeded issue
When page count has been exceeded, you can either approve manually or reprocess the invoice.
Option 1: Manually enter invoice details
Use this when invoice values are clear, and you prefer not to reprocess.
Open the invoice from Invoices that have Issues
Enter invoice fields manually (supplier, invoice number, total, due date)
Click Approve
Option 2: Reprocess the invoice using custom page scan
This method lets you choose exactly which pages IA should read.
Open the invoice from Invoices that have Issues
Select Process
In the Custom Page Scan window, choose one of the following:
Process All Pages - Invoice Automate will attempt to extract data from every page
Custom Pages - A page checklist appears (e.g., 1, 2, 3, 4)
Tick the pages containing the invoice header and totals
Click Process to reprocess the invoice
Note: The entire invoice remains available, but Invoice Automate scans only the selected pages for OCR.