Water Bill Requirements
For water bill charging, the system needs to;
Confirm the creditor is allowed to be charged for water
Ensure the property meets water efficiency standards
Verify the tenant's agreement specified how the reimbursement should be handled
For commercial properties;
For liability bills (only for commercial properties), the system needs to confirm the tenant’s share of the liability is listed in their agreement.
All charges must include 10% GST if the property is registered for GST AND the property is commercial
The system will block invoices with missing information (like unauthorized creditors or liability for residential properties) and show clear error messages
How to ensure the correct setup in Console Cloud - Residential
The below screenshot highlights how Invoice Automate will validate that the creditor is setup for water.
Invoice Automate will also verify the property has an active water efficiency compliance certificate.
Ensure that the tenant has the water usage reimbursement type set as either excess consumption or full consumption.
⚠ At time of creating your tenancy water invoice and based on what is setup in Console Cloud, you will see an alert populate to indicate whether this is excess or full charge so you can update accordingly.
How to ensure the correct setup in Console Cloud - Commercial
When creating a tenant liabilities invoice, Invoice Automate will validate and check the Rent plus outgoings chargeable section as well as Liability Percentage & On - Chargeable Dissections.
⚠ At the time of creating the commercial tenancy invoice an alert will populate indicating that the tenants are liable for % amount of this bill and should be on-charged.
Invoice Automate, will automatically calculate and apply GST based on the properties GST flag. The note displayed indicates that the owner is registered for GST.
The first time a water bill is processed through Invoice Automate in Console Cloud, the tenancy invoice must be manually created. However, for subsequent billing periods, the system is designed to automatically generate tenancy invoices if the following conditions are met:
The tenant lease start date is before the invoice billing period.
The tenant lease start date falls within the invoice billing period.
The tenant lease start date matches the invoice billing period start date.
Additionally, the Console Cloud system enforces strict validations and processes when creating tenancy invoices for water on-charging and tenant liabilities to ensure accuracy and compliance.
How the Process Works:
User uploads a water invoice
System extracts the invoice data and validates required validations
User clicks on "Create Tenancy Invoice"
The system checks compliance requirements:
If all conditions are met, the invoice is created.
If any validation fails, the system blocks approval and displays an error message.
System generates internal notes, based on the tenant’s reimbursement type:
"EXCESS_CONSUMPTION" → Tenant is liable for excess consumption only if the property is water-efficient.
"FULLY_PAYABLE" → Tenant is liable for the full charge if the property is water-efficient.
Once approved, the invoice is sent to Console Cloud and appears under "On Charge to Tenant."