Summary
Learn how to enable and write an owner disclaimer that owners must accept before approving maintenance.
This article covers:
About owner disclaimers for owner approval
Owner disclaimers help set expectations before an owner approves maintenance work. When enabled, the owner must agree to the disclaimer you define when a job is sent for owner approval.
Common uses include:
Noting that costs can change if further issues are found
Confirming how urgent repairs may proceed without a fixed quote
Clarifying that contractors are independent and the agent coordinates follow-up
Before you start
You will need the correct permissions to access this setting.
Confirm the user account has full Maintenance Plus Admin access
If the setting is not visible, ask your Maintenance Plus administrator to update permissions
Enable and configure an owner disclaimer
Use this procedure to enable the disclaimer and save the text that the owners will be asked to accept.
Go to: Settings > Agency Configuration > Owner Settings
Set Enable owner disclaimer on approval to On
In the text editor, enter your owner disclaimer
Select Save
Tip: Start with a clear heading, such as Owner Approval Disclaimer - Maintenance Works, then use short bullet points for readability.
Example disclaimer (template)
You can adapt the following example for your agency:
By approving this maintenance request, you acknowledge and agree that:
The works will be arranged based on information currently available, including tenant reports, images, and/or initial trade assessment
Final costs may vary if additional issues are identified during the work
Where applicable, a quote will be obtained. In some circumstances, including urgent repairs or where further investigation is required, works may proceed without a fixed quote
All reasonable efforts will be made to engage appropriately qualified and insured tradespeople
The managing agent is authorised to proceed with the approved works in line with instructions and any agreed spending limits
Payment of the invoice will be processed via the property’s rental funds once works are completed and reviewed, subject to sufficient funds being available
The managing agent is not liable for the workmanship of independent contractors, but will assist in coordinating any required follow-up if issues arise
If you have any questions or would like to discuss this request further, please contact our office prior to providing approval.
What owners see when you send a job for approval
This section explains when and where the disclaimer is shown to owners.
When you use Send For Owner Approval, the saved disclaimer is included in the approval email content that the owner receives.
Edit or disable the disclaimer
You can update wording or stop prompting owners to agree.
Go to: Settings > Agency Configuration > Owner Settings
To update the disclaimer, edit the text in the disclaimer editor
Select Save
To disable the disclaimer, set Enable owner disclaimer on approval to Off
Select Save
Note: Disabling the setting stops the system from requiring the owner to agree to the saved disclaimer when jobs are sent for owner approval.