If you are unable to log in to the App, then it could be one or more of the reasons listed below.
Wrong login details
If you are attempting to login to the App with the wrong email or password, you will receive the following error message informing you that your 'Email or password provided is incorrect.'
If you are sure it is correct, try clearing your email completely and retyping it again. If the error persists, try selecting the option 'Forgot Password' to attempt to reset your password.
Your Access level is Wrong
If your Mobile App Access is set to 'NO' on your user profile on the Inspection Manager website, then you will not be able to login to the App.
Your user profile must have 'Mobile App Access' enabled to be able to log into the Inspection Manager app to conduct inspections.
This can easily be changed by any user with Office Manager user role. To do this:
First they need to click on the 'Settings' tab:
Then click 'User Settings':
Then Edit the user and change their Mobile App setting to 'Yes' and then click 'Save'.
Connection issues
Another common cause of not being able to log in is connection issues. Your WiFi or Mobile Data might not be working correctly. Try the following to see if this works for you.
If on WiFi, disable WiFi on your mobile device so that you are logging in using mobile data and try once more.
If it logs in after this, then you would most likely have issues with your WiFi. Consult your IT department for assistance.
If it doesn't login after this, you may have issues with both your WiFi and your Mobile Data, or your device has network issues. Please proceed to turn your device off and back on again.
If you are still having issues logging in after going through this list, please contact support on the email below.
If your issue persists, please email im.helpdesk@proptechlabs.com for support.