Summary
Learn how to troubleshoot invoice upload and email-ingestion issues in Invoice Automate.
This article covers:
About troubleshooting invoice uploads
Invoice Automate supports uploading invoices by email forwarding (Email Invoicing Inbox) or by manual upload (+ Upload Invoice).
This article helps you diagnose and fix issues when invoices don’t appear, won’t process, or remain stuck after upload.
Tip: You can check your Invoice Automate email settings and review the available invoice upload processes.
Invoice not showing on the dashboard
If you’ve uploaded or emailed an invoice and can’t find it, work through these checks in order.
Wait a few minutes and refresh. Processing can take a short time, especially for multiple invoices
Confirm you used the correct upload method for your situation. Invoice Automate supports email forwarding via Email Invoicing Inbox, or manual upload via + Upload Invoice
If you emailed/forwarded the invoice:
Confirm the invoice email was sent to invoices@invoiceautomate.com
Confirm the forwarding/sending email address is listed in Settings > General Settings > Email Invoicing Inbox (this helps Invoice Automate match invoices to your account)
If you manually uploaded the invoice:
Look for a Batch ID/processing bar (this appears when using + Upload Invoice)
If the batch is still processing, wait and refresh again
Note: If invoices still don’t appear after a reasonable time, capture the Batch ID (manual uploads) or the sending email address + time sent (email uploads) before contacting support.
Upload fails or Save can’t be completed
Use this section when you can’t complete an upload in the + Upload Invoice screen.
Confirm you added at least one file to the upload window before selecting Save
Confirm invoice files are not inside a ZIP (extract them first, then upload the invoice files)
If the invoice file is password‑protected, remove the password and try again
Try uploading one invoice at a time to isolate which file is causing the failure
Tip: If you can reproduce the issue consistently, capture what you did (steps) and the invoice file type(s) to help support troubleshoot faster.
Processing is stuck (Batch ID not completing)
This applies to invoices uploaded via + Upload Invoice, where a Batch ID/progress bar is shown.
Refresh the dashboard after a few minutes
If you uploaded many invoices, allow time for invoices to complete and appear progressively (processing can be staggered)
If it remains stuck:
Note the Batch ID shown on screen
Contact support and include the Batch ID, date/time, and the number of invoices in the batch
Note: Batch ID behaviour is specific to manual uploads initiated via the + Upload Invoice option.
Email invoices not processing (bounce‑back email notifications)
Use this section if you’re sending invoices via email and they aren’t appearing/processing.
What Bounce‑Back Email(s) is for
Bounce‑Back Email(s) is the mailbox that receives notifications when Invoice Automate can’t process invoices sent via the Email Invoicing Inbox, such as when incorrect or invalid details are submitted.
What to check
Go to: Settings > General Settings and confirm:
The Email Invoicing Inbox list includes every mailbox/address that forwards invoices (comma‑separated)
Bounce‑Back Email(s) are set to a monitored mailbox (so someone sees and acts on these notifications)
Confirm invoices are being forwarded to invoices@invoiceautomate.com
If you receive a bounce‑back notification, correct the issue described (for example, sender not listed, invalid details) and resend the invoice
Tip: Use a shared mailbox (like Accounts Payable) for bounce‑backs so they aren’t missed.
Duplicate or repeated invoices
If you suspect an invoice was uploaded twice:
Search for the invoice by supplier name, amount, and date
Check recent uploads (or the batch you uploaded) to see if the same invoice appears more than once
If your organisation uses duplicate detection features, follow your internal process for handling duplicates
When to contact support (and what to include)
Contact support if:
Invoices still don’t appear after completing the checks above
Batch processing remains stuck after multiple refresh attempts
Bounce‑back notifications persist even after correcting the configuration
Include:
Batch ID (manual upload)
Date/time of upload or email send
Sending/forwarding email address (email method relies on matching addresses configured in Email Invoicing Inbox)
Example invoice file(s) (if your policy allows)