Summary
Learn how to set up bounce‑back emails so your team is alerted when invoice submissions to the email invoicing inbox fail, and what to check if alerts don’t arrive.
This article covers:
About bounce‑back emails
Bounce‑back emails notify you when an invoice sent to your email invoicing inbox cannot be processed. This helps you correct issues (such as invalid senders, blocked files, or mail policy rejections) and resubmit quickly so invoices aren’t missed.
Note: When Email Invoicing Inbox is enabled, a bounce‑back recipient is required to ensure failures are surfaced and actioned.
Tip: Set the bounce‑back recipient to a monitored, shared mailbox (for example, AP@youragency… or a distribution list) to prevent single‑person dependency.
Add or update bounce‑back recipients
Enable the inbox before you can add bounce‑back recipients.
In Invoice Automate > Go to: Settings > General Settings
Toggle Email Invoicing Inbox to On
Under Email Invoicing Inbox, locate Bounce‑Back Email
Enter one or more addresses - Separate multiple addresses with commas (no spaces)
Click Save
Note: Do not nominate an address that auto‑forwards to invoices@invoiceautomate.com, as this can create a loop.
Tip: Use a distribution list (e.g., ap-notices@…) to maintain coverage during leave.