Summary
Learn how to open the Insights dashboard in Inspection Manager and read key inspection metrics at a glance.
This article covers:
About Insights in Inspection Manager
Insights is a dashboard in the Inspection Manager web portal that gives a high-level view of inspection activity and key statistics.
Use Insights to monitor inspection volume, identify delays or gaps in your workflow, and support reporting with clear metrics.
Note: This section is available only to users with the Office Manager role.
Understand what you can see in Insights
The Insights dashboard provides a quick snapshot of inspection activity and performance, featuring high-level tiles and a variety of charts. These visualisations break down inspections by time, type, status, location, and people, making it easy to analyse and understand inspection trends.
To open Insights:
Select Insights from the left-hand menu
Review high-level totals
At the top of the dashboard, tiles show overall counts such as:
Total number of Suburbs
Total number of Properties
Total number of Staff
Total number of Tenants
Track inspection timing
Insights includes an Inspection Schedule chart so you can see inspection volume across a period
Use this to identify peaks, quieter periods, or changes in scheduling patterns
Compare inspections by type
The Inspections by Type chart breaks inspections into categories such as Routine, Ingoing, and Outgoing
Use this view to understand what type of work is driving your team’s workload
Check average completion time by inspection type
The dashboard includes Average time to complete inspection by inspection type
Use this to compare how long different inspection types typically take and investigate any unusual increases
Review inspections by status
The Inspections by Status chart summarises inspections by workflow state (for example, completed or pending)
Use this to identify bottlenecks, such as a high number of inspections sitting in an in-progress or pending state
Compare inspection activity by suburb
The Inspections by Suburb chart shows where inspections are concentrated
This can help with planning staff coverage and understanding workload distribution across locations
Review time-based metrics by suburb and people (where available)
- Insights also include additional views that focus on time and activity by:
Suburb (average time to complete)
Inspector (inspection volume and completion time)
Manager (inspection volume and summary views)
360 inspections (by inspector and by manager)
Upcoming inspections and other manager-focused summaries
Tip: If a chart looks blank or unexpectedly low, check whether the selected period contains relevant inspection data.
Use Insights to improve performance
Insights are most useful when you review them regularly and look for trends rather than one-off results. Use the dashboard to spot delays, compare activity across inspection types, and identify opportunities to improve efficiency.
Suggested review habits:
Check the Inspection Schedule to understand inspection volume over time
Compare Inspections by Type to see what is driving workload
Review Average time to complete to identify inspection types that may need process improvements
Monitor Inspections by Status to catch bottlenecks early
Use Suburb, Inspector, and Manager breakdowns to support resourcing discussions and reporting
Use filters
Use filters to narrow the data shown across the Insights dashboard.
To access filters:
On the right of the Insights panel, expand Filters
Filters appear in a right-hand panel and are labelled Filters on all pages, indicating that the selected filters apply across dashboard views.
About the available filters
The Filters panel includes the following filter cards:
Date of Inspection
Type of Inspection
Status of Inspection
Suburb
Property Address
Property Manager
Inspector
Inspection Completed Date
Apply filters to Insights
Use the steps below to apply one or more filters.
(Optional) Use the Search field to quickly find a filter card by name
Expand the filter card you want to use
In Filter type, select the filtering method you want to use (see the sections below)
Configure the available fields for the selected filter type
Select Apply filter
Tip: If you apply multiple filters, keep the date range broad at first, then narrow it. This makes it easier to spot which filter is excluding results.
Filter types (Basic, Advanced, and Relative options)
Most filters support Basic filtering and Advanced filtering.
Only Inspection Completed Date includes additional Relative date and Relative time options.
Basic filtering (most filters)
Use Basic filtering when you want a simple selection, such as choosing a single value or selecting from a standard list (for example, a specific inspector or suburb).
Advanced filtering (most filters)
Use Advanced filtering when you need more control than a simple selection provides, such as refining results with more detailed criteria (depending on the filter).
Note: The exact fields shown under Basic filtering or Advanced filtering depend on the filter you select.
Relative date and Relative time (Inspection Completed Date only)
For Inspection Completed Date, you can also use:
Relative date, to filter based on a rolling date window (for example, “in the last 3 months”)
Relative time, to filter based on a rolling time window
Date of Inspection filter (Relative date example)
The Date of Inspection filter supports Relative date filtering. A typical configuration includes:
Show items when the value is in the last [number] [unit] (for example, 3 months)
Include today (tick box)
Use this filter when you want Insights to always show a moving window of recent inspections without manually updating date ranges.