Summary
Learn how to open a key’s activity feed, interpret events (bookings, check‑outs/ins, cancellations and emails.
This article covers:
About the activity feed
The activity feed (timeline) shows a chronological record of everything that happened to a key: bookings, cancellations, check‑outs/ins, email notifications, bulk actions, and borrower changes. Use it when you need visibility for operations, compliance, or dispute resolution.
What you’ll see
Event type (e.g., Key booked, Key marked as Checked OUT, Bulk Keys Checked‑in, Key Booking Cancelled, Email sent for booking cancellation)
Who performed the action (e.g., Organization Admin, Property Manager) and the Key Borrower (e.g., External, PM)
Timestamp for each action
Note: Before you begin, ensure that Bricks + Agent is enabled to access Key Automate.
Open and review a key’s activity feed
Use these steps from the Key Automate dashboard to view the Activity tab for a specific key.
To open the activity feed:
In Key Automate, click the key icon (Key Cabinet) to load the dashboard
On the dashboard, locate the required key tile
Click the key tile to open Key Details
Select Activity (next to Overview)
Review the timeline from newest to oldest. Each entry shows the event, actor, borrower (if applicable), and timestamp
(Optional) Use the dashboard filters to narrow the visible set of keys before opening Key Details, which can make timelines easier to correlate with bookings
Tip: Events labelled Email sent confirm that system notifications were generated (e.g., a booking cancellation). Use these entries when validating communications.