The following are the most common causes of syncs failing.
Network Issues
If your WiFi network is having issues then this could cause syncs to fail. Try and get closer to your WiFi to see if it makes a difference. The closer you are, the stronger the signal.
Make sure that your WiFi is working by opening your web browser and checking to see if websites load. If they don't then you would most likely have WiFi issues.
If websites load but inspections don't sync, please contact our support as this would most likely be due to restrictions on your WiFi network which would require us to pass on our Port Numbers to your IT department.
Network restrictions are set by your IT. A good test you could try is by hot spotting your device to another mobile device and if it syncs, then it is a good indication that there is a restriction on your WiFi network that is preventing communication from happening.
Syncing using mobile data
You may be trying to sync using your mobile data. If your office settings have this switched turned off, you will not be allowed to sync using mobile data. In this case, you would need to connect your mobile device to WiFi or request an Office Manager in your office to change this in your office's CMS settings. You would need to change 'Enable Sync via 3G/4G' to ON.
Attempting to sync a closed inspection
If you are attempting to sync an inspection that has already been closed, you will receive a 'failed' message on the screen. Double-check that your inspection hasn't been closed first and if it has, you would need to reopen it before you can sync it again. Be mindful not to sync and overwrite any information you may have added via the computer if you do intend on syncing from the app again.
Still having issues?
Please contact Inspection Manager Support if you are still experiencing syncing issues.