Summary
Learn how to add a tenant action request during an inspection on the Proptech Labs Property Manager app, including how to start a request, what info to include, and review existing tenant requests.
This article covers:
About tenant action requests in the app
The tenant action feature lets you create a request against a specific area or item while you are already working through an inspection in the app. The request starts with the broom icon, and the selected area or item is automatically carried into the request.
Create a tenant action request
Use the broom icon to create a tenant action request for the area or item you are inspecting. This opens the tenant action request form in the app.
Open the inspection and go to the relevant area or item
Tap the broom icon to begin adding a tenant action request
Check that the Item field has been filled in automatically based on the area or item where you tapped the icon
Enter a comment in the Comment field. This field is mandatory
Turn on This is a major issue if the action request is flagged as a major issue on the final report
Review the Add comments/photos to the report option, which is enabled by default:
On - If you want the comment and photos from the tenant action request to also be applied to the inspection report for that area or item
Off - If you do not want those details added to the inspection report
Tap Attachments to add photos from your camera or photo gallery
Tap Create to save the tenant action request
Tip: Add clear comments and supporting photos when the issue needs follow-up, because that makes the request more useful when it is reviewed later.
View tenant action requests for the current inspection
After creating a request, you can review tenant action requests added to the current inspection by scrolling to the bottom of the inspection screen.
Scroll to the bottom of the inspection
Tap View Tenant Actions to see all tenant action requests added to the current inspection
Tap View to the right of the request for a detailed view
You can edit or delete the request if it is needed
To delete:
Tap Delete Request and Yes in the confirmation pop-up
Tap Save to exit the request
What’s next?
If you have finished the inspection, learn how to sync completed inspections from the Proptech Labs Property Manager app back to the CMS.