Only users with Office Manager roles will be able to see the Users tab. If you do not have this access level, please speak to someone in your Office that does have this access level.
Note: It is important that you ensure that the user you wish to suspend has finalised all inspections in progress and that their properties are assigned to another active user. To reassign properties from one active user to another in bulk, see This Article
How to Suspend a User?
STEP 1: Once you have logged in click on the 'Settings' tab.
STEP 2: Then click on the 'User Settings' tab.
STEP 2: To 'Suspend' a user, locate them in the list of users and then click the pencil icon on the far right side.
If you wish to reuse their email, add '.old' to their email address before saving.
STEP 3: Under 'Role & Devices', change the Status drop-down to 'Suspended'.
STEP 4: Once you're done, just click on the green 'Save' button to apply your changes.
How to Delete a User?
Important Note: You should only delete a user that you have accidentally added, this should not be the method used to replace an active user.
STEP 1: To Delete a user, locate them in the list of users and then click the trashcan icon on the far right side.
STEP 2: You will receive a confirmation message on the screen as a precaution, please make sure you are selecting to delete the correct user. If you are, then select 'Delete'.
Should you have any issues, please contact our Support Team by starting a Chat or emailing im.helpdesk@proptechlabs.com