Summary
Learn how to troubleshoot common syncing issues between Inspection Manager and the Proptech Labs Property Inspection app.
This article covers:
About inspection syncing issues
Inspection syncing issues can prevent inspection information from appearing correctly between Inspection Manager and the Proptech Labs Property Inspection app.
Syncing issues may be caused by connection problems, outdated app data, account access, or incomplete inspection information.
Check your internet connection
Use this section to confirm that your device can connect to the internet before trying to sync again.
Check that your device is connected to Wi-Fi or mobile data
Open another app or webpage to confirm the connection is working
If the connection is unstable, move to an area with better reception
Try syncing the inspection again
Check that you are using the correct account
Use this section to confirm that you are signed in with the correct user account.
Open the Proptech Labs Property Inspection app
Check the account you are signed in with
Confirm that the account has access to the inspection
If you are signed in with the wrong account, sign out and sign in with the correct details
Refresh the app data
Use this section when the inspection information does not appear to be up to date.
Close the Proptech Labs Property Inspection app
Reopen the app
Allow the app time to refresh
Check whether the inspection details have updated
Check the inspection details in Inspection Manager
Use this section to confirm that the inspection has been set up correctly in Inspection Manager.
Open Inspection Manager
Locate the inspection
Check that the inspection details are complete
Confirm that the inspection is assigned to the correct staff member, if applicable
Save any required changes
Check the app again
Contact support if the issue continues
If the inspection still does not sync after completing these checks, contact support with the relevant details.
Include:
The property address
The inspection date
The staff member assigned to the inspection
The device type and operating system
The version of the Proptech Labs Property Inspection app
A screenshot of any error message
A summary of the steps already tried
Note: Do not delete or recreate inspections unless advised by support, as this may result in missing or duplicated inspection records.