Summary
Learn how to troubleshoot common login issues in the Proptech Labs Property Manager app, including incorrect email addresses, password errors, and account access problems.
This article covers:
About login issues in the Proptech Labs Property Manager app
You may be unable to log in if your email address or password is incorrect, your account has not been set up correctly, or the app needs to be updated.
The Proptech Labs Property Manager app is available on iOS and Android and is used by property managers for inspections, maintenance requests, reports, and related property management workflows.
Check your login details
Start by confirming that the email address and password entered on the login screen are correct.
Open the Proptech Labs Property Manager app
Enter your email address
Enter your password
Select Login
Note: Ensure there are no extra spaces before or after your email address. If your device automatically fills in your email address or password, clear the fields and type them manually.
If the password is incorrect or you cannot remember it, use the Forgot password? link on the login screen.
Confirm your account access
If your password is correct but you still cannot log in, your account may need to be checked by an administrator or support team.
Ask your administrator or support team to confirm that:
Your user profile exists
Your email address is correct
Your account is active
You have access to the correct agency or office
You have permission to use the Proptech Labs Property Manager app
Note: If your email address was recently updated, use the email address currently linked to your user profile.
Update the app
If you can log in on another device or web browser, but not on your mobile device, update the app to the latest version.
Open the App Store or Google Play Store
Search for Proptech Labs Property Manager
If an update is available, select Update
Open the app again and try to log in
Check your internet connection
A weak or unstable connection may stop the app from logging in.
Check that your device is connected to Wi-Fi or mobile data
Open another app or website to confirm the connection is working
If needed, switch between Wi-Fi and mobile data
Close and reopen the Proptech Labs Property Manager app
Try logging in again
Contact support
If you still cannot log in after trying the steps above, contact support for help.
When contacting support, include:
Your name
Your email address
Your agency or office name
Your device type, such as iPhone, iPad, or Android
A screenshot of the error message, if one appears
A description of the steps you tried