Summary
Learn how to diagnose the most common PropertyMe integration issues and get your properties and inspections syncing correctly in Inspection Manager.
This article covers:
About the PropertyMe integration in Inspection Manager
The PropertyMe integration syncs property details and scheduled inspection data from PropertyMe into Inspection Manager, helping you avoid manual double-handling.
If a property does not appear in Inspection Manager, it is usually because the inspection is not yet scheduled or because a sync validation issue is flagged in the PropertyMe tab.
Tip: If your office uses automatic syncing, a manual sync can still help you confirm whether errors are blocking a property from appearing.
Before you begin
This section helps you confirm the basics before troubleshooting.
Confirm an inspection is scheduled in PropertyMe - The integration only syncs properties that have an inspection scheduled in PropertyMe
Confirm you can access the PropertyMe tab in Inspection Manager (CMS) - This is where sync issues appear under the red warning banner
Note: Some sync settings (such as date-range windows) may require an Office Manager role in Inspection Manager.
Fix a property or inspection that is not syncing to Inspection Manager
If a property is missing after you have scheduled an inspection, Inspection Manager will usually show a reason under the red banner on the PropertyMe tab.
Step 1: Schedule (or confirm) the inspection in PropertyMe
Start here to ensure the property is eligible to sync.
In PropertyMe, open the property
Go to Inspections and schedule an inspection (choose type, date, time, and property manager)
Save/Schedule the inspection
Step 2: Run a sync and check for sync errors
Once an inspection exists, run a sync and review any errors.
In Inspection Manager (CMS), go to the PropertyMe tab
Run a manual sync (if available in your workflow)
Look for the red banner: Oh no! These properties will not appear in Inspection Manager until the issues are resolved
Under the banner, identify which category the property appears in:
Resolve: Property Manager Conflicts
This happens when the inspection in PropertyMe is not assigned to a user, or when the username does not exactly match an Inspection Manager user.
In PropertyMe, open the scheduled inspection for the property
Confirm a Property Manager is assigned to the inspection
In Inspection Manager, confirm there is a user with the exact same name (spelling and spacing must match)
Update the name in PropertyMe (or your Inspection Manager user record) so they match exactly
Return to Inspection Manager and run the sync again
Tip: If you recently added a new staff member, ensure their Inspection Manager user profile is active before re-syncing.
Resolve: Invalid Data
Invalid Data means one or more required fields in PropertyMe do not pass validation (for example, an invalid postcode or state).
In Inspection Manager, select View list next to Invalid Data
For each property listed, note the highlighted issue and open the property record in PropertyMe
Correct the data in PropertyMe (common examples include):
Invalid postcode or state
Missing or mismatched owner details
After fixing the data, return to Inspection Manager and run the sync again
Note: If the error shows “Empty Owner” but the property does have an owner in PropertyMe, a common workaround is to delete the inspection in PropertyMe, then reschedule it, and run the sync again.
Resolve: Exceeded Plan Limit
This occurs when your Inspection Manager account has reached the maximum number of active properties allowed by your plan.
In Inspection Manager, identify properties you no longer manage
Deactivate properties that are no longer in your rent roll to bring you under the limit
If you still need all properties active, upgrade your Inspection Manager plan to increase the active property allowance
Run the sync again
Resolve: Data Error
A Data Error usually indicates a deeper issue that may require support, but there are a few common causes you can check first.
In PropertyMe, check the property’s tenancy/lease details for an invalid lease start or end date
Check tenant and owner contact details for unexpected characters in mobile number fields (for example, extra symbols or letters)
After correcting any issues, run the sync again from the PropertyMe tab in Inspection Manager
If the property still appears under Data Error, contact support (see the section below)
Fix the incorrect tenant syncing to Inspection Manager
This typically happens when the wrong tenant is assigned to the scheduled inspection in PropertyMe.
In PropertyMe, search for and open the scheduled inspection for the property
Use the tenant drop-down to select the correct tenant assigned to that inspection
Select Save
In Inspection Manager, go to the PropertyMe tab and run a sync
Contact support if the issue continues
If you have worked through the steps above and the issue remains unresolved, contact support and include as much detail as possible so the team can investigate.
When contacting support, include:
The property address (as shown in PropertyMe)
The inspection date/time and inspection type
The error category shown in Inspection Manager (Property Manager Conflicts, Invalid Data, Exceeded Plan Limit, or Data Error)
Screenshots of the red banner and the property in the relevant error list